What should I consider when choosing a case manager?
There are a number of qualities to consider when choosing a case manager. This list is not inclusive, but provides a guideline for choosing a case manager.
- Above all, you feel comfortable with the case manager.
- The case manager has an updated and unencumbered license or credentials of his or her professional discipline.
- The case manager has field experience working with people who have sustained catastrophic injuries.
- The case management company is a legally formed company within the state the home office is located.
- The case manager is aware of and has policies that follows HIPAA and privacy laws to protect your personal health information.
- The case manager is knowledgeable about your state’s auto no-fault and worker’s compensation benefits and is willing to help you understand them.
- The case manager is knowledgeable about resources in the community in which you reside.
- The case manager has working relationships with doctors, psychologists, providers, equipment and supply companies, labs, pharmacies, and transportation services within your community.
- After meetings with the case manager, you feel informed and your questions are answered.
- You feel the case manager understands your needs, provided options and solutions, and is eager to help you.